Company News > 2021 > Sunrise Experiencing Intermittent Phone Outages

Sunrise Experiencing Intermittent Phone Outages

Sep 28, 2021

Please be aware that Sunrise Cooperative is experiencing widespread issues with our phone service provider. We are facing intermittent outages across all Sunrise locations. 
 
We recommend trying your call again, or we suggest contacting Sunrise through our online contact form at www.sunriseco-op.com/contact
 
In the event of a propane emergency through our Norwalk Energy Office, meaning you smell gas or are an automatic fill customer and are out or propane, please call the Temporary Emergency number at (419) 208-6517. 
 
We are actively working with our service provider to isolate the issues that is causing outages and a variety of call issues stemming from their providers. This includes calls not connecting correctly, as well as calls that are connected, but have no audio and/or being dropped during your conversation.
 
As always, you can view your account online, as well as make a payment and order propane. Visit our Customer Login page on the Sunrise website at www.sunriseco-op.com/customer-services/customer-login to view your account. 
 
We apologize for the inconvenience and thank you for your patience.
 


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